E-Mountain-Fat-Männer-MTB-YX90, Motor 1000Watt, Akku-Li-Batterie 48V 14AH, 4.0 Fettreifen

FAQ

Q: What weight are the electric bikes suitable for riding?
A: The bicycle can carry a weight of 200KG

Q:How long is the battery life of the bicycle?
A:According to the experimental data (flat road, load is 70KG), the battery life of the bicycle in pure electric mode is 40-50 kilometers, and the battery life of bicycle in auxiliary mode is 60-90 kilometers.

Q: Is it assembly needed?
A: 95% have already assembled.

Q: Can I buy replacement battery？
A:Yes,you can buy it in the accessories area of our shop

Additional instructions

1.When charging our electric bike, you need to use the adapter with the original plug in the correct way.

2.Endurance: The distance will vary according to the driver’s weight, different road conditions and driving styles.

3.Limit climbing angle: According to the driver’s weight, the speed is different, and there are different opinions.

4.Mixed orders are welcome, OEM orders are welcome. We can also export large quantities of goods as a manufacturer according to the specific requirements of customers.

5.If you have any questions, please feel free to contact us. We will reply within 12 hours.

6.We will try our best to eliminate customs and pay taxes to our taxpayers. The goods are tightly packed. We provide fast express delivery from the side. (Only applicable to the Russian market). But express delivery usually takes longer (if you are not in Moscow, it takes about 30 days), and other countries/regions also need your friendly understanding. Some countries need the ability to pass through customs. Please note. If there is no customs clearance, related expenses will be borne.

About logistics

1. Our products are shipped from overseas warehouses in China and Poland, free shipping, tax-free, products shipped from China can usually be delivered within 30 days, products shipped from Poland can be delivered to you within 5-7 days, factory direct sales , Enjoy high-quality pre-sale and after-sales service.

2. Rail transportation from China to European countries/regions takes 25-35 days (there is no transportation information on UPS).

3. It takes 7 to 15 days to ship from China to Asian countries.

4. The above is the approximate delivery time based on our experience. We will try our best to provide reliable transportation services and hope it will arrive on time. However, due to customs clearance, public holidays, bad weather, airline strikes, Hurricane Sandy and other reasons, delivery may be delayed. Thanks for understanding!

About tariff (import tax)

1. You do not have to pay any customs duties, we are responsible for customs clearance and customs duties. do not worry.

2. Paying taxes is the responsibility of every citizen, and the purchaser needs to bear the responsibility of all taxes. If the buyer refuses to accept the goods due to tax issues, he must pay all shipping costs.

3. DHL/FEDEX/EMS/UPS, etc. facilitate most transactions through free shipping (available only in some countries/regions), but only on options that are convenient for the seller, because we sometimes choose very limited IATA lithium batteries policy.

After-sales warranty

1. The warranty period of non-consumables is 12 months: seat/frame/motor/controller/instrument.

2. The warranty period of wearing parts is 6 months: battery

3. The warranty period of wearing parts is 3 months: brake/tire

4. When the product is abnormal, please contact customer service as soon as possible, and we will be happy to solve the problem for you.

5. Do not disassemble by yourself, so that the engineering department cannot correctly judge the fault and affect maintenance. Without consent, we will not make any modification or decomposition, and reject all warranty terms.

6. Non-human damage, the above terms apply to all electric bicycle products in the store.
Thanks for your cooperation.

Return Policy

1.All our quotations have a 100% satisfaction guarantee. If you are not satisfied for reasonable reasons, you can return the product to us for a refund or exchange. Before sending it to us, please contact us for detailed instructions on return and exchange. After receiving your returned goods, we will refund all your payments, but not including shipping and handling fees.

2.After receiving the payment, we will provide positive feedback. In order to build a healthy Ali community, we hope you can do the same for us. We hope you understand that we take customer service very seriously. If you have any dissatisfaction, please give us the opportunity to solve the problem before giving us negative feedback. We are sure that there will always be a solution, and we do not want bad feedback at the end of the transaction.

Feedback

Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services. If you have any problems with our items or service, just feel free to contact us firstly before you left any neutral or negative feedback. Communication is more effectively than opening a dispute.